If you are using OpenEdge as your payment gateway, the end-user has 5 minutes to complete their payment information before their session times out. This time limit has been set by OpenEdge for security purposes.
If the user’s session has timed out, they have the opportunity to try again.
In CivicEngage, the user will need to click the “Try Again” button.
In CivicRec, the user will see “Expired Session” and a “Click here to try again” link.
Expired Session Error
To confirm a session timeout, login to CP Pay and navigate to the activity log. Here, the CP Pay Error will be listed as Expired Session.
If you click the raw response, you should see something like this:
This means that the user did not complete their payment in the amount of time allotted.