If you are using Global Payments Integrated (formerly OpenEdge) as your payment gateway, the end-user has 5 minutes to complete their payment information before their session times out. This time limit has been set by Global Payments Integrated for security purposes.
If the user’s session has timed out, they have the opportunity to try again.
In CivicEngage, the user will need to click the Try Again button.
In CivicRec, the user will see Expired Session and a Click here to try again link.
Expired Session Error
To confirm a session timeout, log in to CivicPlus Pay and navigate to the activity log. Here, the Pay Error will be listed as Expired Session.
If you click the raw response, you should see something like this:
This means that the user did not complete their payment in the amount of time allotted.