If you are using Forte as your payment gateway, the end user has 20 minutes to complete their payment information before their session times out.
If the user does not complete their transaction in the allotted time, they will have the opportunity to try again. The screen will automatically update once the session has expired.
In CivicRec, they will be redirected to this page with the option to “Click here to try again”.
In CivicEngage, the user will need to click the “Try Again” button.
To confirm a session timeout, login to CP Pay and navigate to the activity log. Here, the CP Pay Error will be listed as “Expired Session”.
If you click the raw response, you should see something like this: