The CP Pay integration with Converge EMV devices uses USB mode. You must set your device to USB mode in order to use it with CP Pay.
CivicPlus does not support, nor troubleshoot, hardware provided by third parties. For issues following the documentation linked below, please contact Elavon’s support team.
You will find the steps to set your device to USB on Converge’s developer website.
- iPP 320 – Scroll down to the section “Configure iPP320 for USB Connectivity”
- iSC Touch 250 – Scroll down to the section, “Configure iSC250 for USB Connectivity”
Note: You will want to be sure to double-check if your device has a 4th option for *USB<>Serial Conv. This is the correct option.