Does the 3% +$0.30/transaction fee include the Interchange fees from Visa and Master Card?
Yes, the interchange fees are included.
Who invoices the 3% +$0.30/transaction fee?
Global Payments Integrated (formerly OpenEdge) invoices the transaction fee.
Do you send paper invoices at Net 30?
Yes. We send a monthly statement for processing the prior month.
How are chargebacks handled?
Chargebacks show on the merchant's statements. The merchant will need to speak with our customer service to investigate further and get it resolved.
How are American Express cards processed and at what cost?
As long as Amex is under $1 million annually, it is included in the same statement and rates as the other card brands.
Does the merchant absorb the entire responsibility for PCI compliance?
We all have our own responsibility to be PCI compliant. The merchant would still need to be PCI compliant.
Who are all the players and what are their roles?
- Players: CP Pay and Global Payments Integrated
- CP Pay is our payment solution service here at CivicPlus.
- Within CP Pay, we offer our merchant account solution that is provided by our partnership with Global Payments Integrated.