Card reading devices (such as chip readers/EMV devices) need the ability to communicate between the point-of-sale software and the device itself. Some gateways provide their own tray app or drivers that do this communication. This software should be download directly from the gateway itself. However, other gateways do not provide this functionality.
In comes the CP Pay Tray App. CP Pay Tray App is CP Pay’s tool to communicate with the chip reading device when a gateway does not provide it’s own app or drivers. The tray app will run in the background and will communicate with the device to complete transactions. If the tray app is not running, you will not be able to complete transactions.
The current gateways that require the CP Pay Tray App are as follows:
- FirstData - PayPoint
- Heartland Payment Solutions